Policies
Ordering Information
You may order in any of the following ways:
You may order in any of the following ways:
- By phone - 800-338-9280
- By fax - 906-563-7143
- By e-mail - sales@kingsleynorth.com
- By this website - www.kingsleynorth.com
- By mail - send the order form in the back of the catalog to
Kingsley North, Inc.
PO Box 216
Norway, MI 49870-0216
All information received is held in the strictest of confidence, and our website is secure. We are here to help you. If you have questions you can call us or email us at sales@kingsleynorth.com.
PaymentsPersonal/business checks are accepted as well as MasterCard, VISA, Discover, and American Express. However, we do not accept credit cards for orders outside the US and Canada. If you are ordering from another country all orders over $100.00 will require a bank wire transfer for which there is a $30.00 fee. Please e-mail Kingsley North at sales@kingsleynorth.com for details.
Kingsley North is not responsible for international trade fees including but not limited to: Duty, Tax, Conversion, Brokerage, and Disbursement. No contracts regarding trade fees expressed or implied shall be honored. The customer assumes all responsibility for these extra international trade fees. We will not declare a customs value less than the actual value of the package(s).
Virtual Gift Cards
Virtual Gift Cards (VGC) cannot be redeemed for cash, transferred for value, or resold. We are not responsible if VGCs are lost, stolen, destroyed, or used without your permission. Kingsley North reserves the right to close accounts and request for alternative payment methods if a VGC has been fraudulently obtained. Virtual Gift Cards do not expire and have no fee. VGCs can be used with any combination of other payment methods. Merchandise purchased with a gift card can be returned (subject to our return policy) a refund for the exact amount of the purchase/returned amount will be issued back onto the same VGC. Partial refunds to the original purchaser of the virtual gift cards are not allowed.
Shipping Methods
Express orders received afternoon and before 2:30 pm must be phoned in for same-day service. We ship via UPS and FedEx for Home Delivery (Standard Ground Service), Next Day, Second Day or Three Day, Commercial, and USPS Priority Mail. Ask for additional shipping methods. To prevent fraud, we will review all orders and require a signature for shipments at our discretion. Liquid or Hazardous contents: We will change shipping methods at our discretion if the content(s) contain hazardous materials or liquids. Certain shipping methods are sensitive to hazardous and liquid contents. By changing shipping methods we are saving you time (significant delays can occur if we don't change shipping methods).(We prioritize express shipments in our order queue).
Shipping Express
2-day shipping only counts business days. The day the package ships out is not counted as a day. As of this writing, 2024, 2-day shipping is not backed by a FedEx moneyback guarantee. Meaning if it isn't delivered on time you cannot file a guarantee request. For example if you place a 2-day express order on a Thursday, it will not get delivered until Monday. This is because Saturday delivery is extra, and the day the order ships is not counted (this is not an option on the website, call if you need it). If you are ordering on a Thursday and you need the product(s) before the weekend, we highly recommend overnight shipping.
Overnight shipping is only valid for business days. If you order an overnight on a Friday, the package will be delivered on Monday. Saturday is not a business day with FedEx. If you do need to have it delivered on a Saturday, call us (906) 563-9228 for a rate quote. It isn't available in all areas.
- We must have your street address. They cannot deliver to a Post Office Box.
- 50 lbs. weight limit on Home Delivery. 150 lbs. weight limit on Commercial Delivery.
- Maximum size per package - New 130 inches in combined length and girth. (Length not to exceed 108 inches).
- C.O.D. The fee is $10.00
- Insurance: Free on orders under $100.00 and $.75 for each $100.00 more thereafter, with a $2.25 maximum.
- Shipments valued at $ 500.00 or more will require a signature.
- Orders that are eligible for free shipping exclude Alaska and Hawaii and other countries throughout the world. Only the Continental 48 states are eligible.
We have a $20.00 minimum order (not including shipping and handling charges). Orders less than $20.00 are charged a $2.00 Small Order Fee.
At times an item may be out of stock and have to be back-ordered for you, any items back-ordered are not charged until the time of shipment. All back-ordered items will be indicated on your order, items under $5.00 will not be back-ordered. Shipping costs will be added to all backorders.
If you receive an order that is damaged in transit please refuse it if you are there when it arrives. If you are not there when it's delivered, please notify us immediately so we can file a claim. Please save all merchandise, cartons, and packaging material until the claim is resolved. Occasionally we need to send pictures or the carrier will come to evaluate the package.
If you have any questions about an item or want to check stock, prices, etc. you can email sales@kingsleynorth.com, call toll-free at 1-800-338-9280 or write to us at P.O. Box 216, Norway, MI 49870, and we will do our best in helping you out. We have a very knowledgeable staff.
Returns
All items on this order should be free of defects in material and workmanship. If upon examination, the product is found to be defective, it should be returned with a brief explanation of the defect, and it will be replaced or credited. If you receive the item and you either changed your mind or it is not what you had expected, the item can be returned if it is unused. Before returning please call and inform us of the return. Merchandise cannot be returned for credit unless it is plainly defective obviously not as ordered, or unused. When returning, enclose the invoice and reason for return. A 10% restocking charge will apply on merchandise returned after 30 days from the date of invoice. No returns on Videos or Books. NO RETURNS AFTER 90 DAYS.
Original and return shipping is not refundable.
Stock availability
The stock availability located at the top of product pages is kept as current as possible. However, we may have stock-keeping errors that result in an item saying "In stock" when it should say "Out of Stock".
The following are stock availabilities and their meanings:
- In Stock: We physically have the item in our inventory and it is ready to ship from our warehouse.
- Drop Ship: We ship the inventory item from our vendor's inventory. Most of the time it can be shipped quickly. Generally, the lead time is 1-2 weeks 6-8 weeks due to the pandemic*. Example: Covington Engineering, Ameritool, and Diamond Pacific (machinery), Diamond Pacific lead time is generally 2-4 weeks 6-8 weeks*.**Call or email for current lead time on Drop Shipments**
- Special Order: Items not generally in our vendor's inventory. Made-to-order items like special diamond discs, faceting machines, or slab saws. These items can have lead times from 3-4 weeks to 2-3 months. Example: Crystalite (some diamond discs, 3-4 weeks), Jersey instruments (2-3 months), Barranca diamond (slab saws 4-6 weeks). Special Order Items cannot be canceled.
- Used: This type of item is in stock and has been used. Unless otherwise noted in the item description, there is only one available.
- Open Box: Item's retail packaging was opened. In many cases, it is brand new and never used.
- Downloadable Product: This is a product that is downloadable once purchased. It may not be shared or distributed freely. Only registered customers can purchase. No actual hard copy will be shipped.
Rough Rock - Unit of Measures
The rough rock we carry for tumbling, cabbing, slabbing, and faceting is not sold by the piece or individual stone. The rough rock is sold by units of measure that may include, but are not limited to; Pound (lb), Gram (g), Ounce (oz), and Carat (ct). This means if a quantity of 1 is ordered, 1 unit of measure will be provided. For instance, a quantity of 1 for tumbling rough will be 1 pound (lb). Another example is faceting rough sold by carat weight, since this is a small unit of measure we may have a minimum order quantity enabled. If a quantity of 10 is enabled as a minimum you will receive 10 units of measure (like an individual 10-carat weight of stone), 10 individual stones will not be sent.
Here is a conversion chart comparing all of the weight units of measures we list in comparison with a pound (lb):
| Units of measure to Pound (lb) conversion | |
| 1 Ounce (oz) | 0.0625 Pound (lb) |
| 1 Gram (g) | 0.0022 Pound (lb) |
| 1 Carat (ct) | 0.00044 Pound (lb) |
Rough Rock - Color & Size
Attention: Please note that due to the natural variations of rough rock, the size and color of your order may vary. If you have a specific size or color preference, kindly leave a note at checkout (e.g., "looking for blue & brown and one piece"). Without a note, we will select the best fit for your order. Rough rock may be cut to achieve the most accurate weight.
Rough Rock - Returns
Attention: Rough rock is covered under our standard return policy, but we can only accept returns if the rock remains in its original, unaltered condition. If the rock has been cut, shaped, or otherwise modified, it is no longer eligible for return.
Prices
All prices are as current as possible, however, all prices are subject to change without notice. If a substantial price increase occurs, we will notify you before shipment. You may also request quotations before shipment by sending a list of items you wish to order. Kingsley North, Inc. is not responsible for typographical errors or omissions. Kingsley North, inc. reserves the right to cancel any order that contains a pricing error(s).
Hours
Office hours are 8:30 am to 5:00pm (Central Standard Time) Monday through Friday. We are closed on Saturday and Sunday. We are closed on most National Holidays. If you plan to be in our area stop by, you are welcome to browse in our display room. We are always happy to meet our customers.